What is Trade Assurance
Trade Assurance is a set of protection services that covers every stage of your purchasing journey when you order and pay on Alibaba.com - all at no cost. We offer secure and easy ways to pay, and protect you against unforeseen circumstances such as product quality issues, shipping delays, and more. In the unlikely event an issue arises during the purchase, we will mediate between you and the supplier to reach a resolution
160M+
Trade Assurance Orders
35M+
Purchased from us
200K+
Suppliers
200M+
Products
190+
Shipping destinations
27+
Supported currencies
20+
Supported payment methods
How do we protect your purchases on Alibaba.com
Through Trade Assurance, Alibaba.com acts as a mediator between the buyer and supplier to ensure the transaction is completed safely and successfully
You reach an agreement on an order with a supplier that supports Trade Assurance on Alibaba.com
Check out with an online payment method or make a wire transfer via Alibaba.com. To protect your payment, never pay outside the platform.
Your payment is held and released to the supplier after the order is received and confirmed.
You receive compensation or a refund if the order doesn't meet the agreed terms.
Why choose us
Trade Assurance provides comprehensive protection and support for both buyers and suppliers when sourcing internationally, making it easier and safer to do global business.
Traditional global commerce
Payment Risk
Complex international payment processes are prone to delays, non-payments, and security concerns such as fraud and scams.
Increased uncertainty
International trade involves multiple intermediaries and complex logistics processes, making it difcult to track orders and increasing the likelihood of fraud, late deliveries, and other product issues.
Minimal support
Complex international payment processes are prone to delays, non-payments, and security concerns such as fraud and scams.
Digital commerce on Alibaba.com
✔ Payment security
Complex international payment processes are prone to delays, non-payments, and security concerns such as fraud and scams.
✔ Increased trust & confidence
International trade involves multiple intermediaries and complex logistics processes, making it difcult to track orders and increasing the likelihood of fraud, late deliveries, and other product issues.
✔ Minimal support
Complex international payment processes are prone to delays, non-payments, and security concerns such as fraud and scams.
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What is covered
Safe & easy payments
Diverse ways to pay
Pay online or via wire transfer
Flexible financing
Settle remaining balances after shipment
Money-back policy
Refund policy
For unfulfilled, missing, or other product issues
Easy Return
Return defective products locally to our warehouse
Shipping & logistics services
On-time Delivery Guarantee
Protects against shipping delays
Alibaba.com Logistics
Track your shipments worldwide
After-sales protections
On-site service & support
Wide range of after-sales services
Local Returns
Easy returns at our designated locations
Safe & easy payments
Every payment made through Alibaba.com is SSL-encrypted, PCI DSS compliant, and processed in as quickly as 2 hours. We support all major payment methods and currencies, and offer pay-later options to free up your cash flow.
Diverse ways to pay
Pay with credit/debit cards, PayPal, Apple Pay, Google Pay, Afterpay/Clearpay and more through our online checkout. You can also make bank-to-bank wire transfers with escrow protection using the ofcial bank information provided by Alibaba.com. To save you conversion fees on purchases and refunds, we support over 20 currencies you can pay in.
Flexible financing
Use any of the payment methods and currencies available to make an initial payment and settle the remaining balance with our deferred payment service: Payment Terms: 30/60 Days* or contact the supplier directly to settle the terms.
Money-back policy
We will assist you in reaching a satisfactory resolution, including refunds or compensation, for product quality issues or other breaches of our terms and conditions
Refund policy
If your order hasn't been shipped, is missing, or arrives with product issues (e.g., defective, incorrect, damaged, etc.), you can claim a refund within 30 or 60 days from the delivery date.* If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
Easy Return
Return defective products to your local warehouse using our free shipping service within 30 days from the delivery date and claim a full refund.**
Money-back policy
Reduce inventory uncertainty with On-time Delivery Guarantee and track your shipment with Alibaba.com Logistics.
On-time Delivery Guarantee*
Claim and automatically receive compensation for delays in deliveries, without having to negotiate with the supplier.
Alibaba.com Logistics
Track your shipment in real-time for most countries and regions around the world with Alibaba.com Logistics.
After-sales protections
For eligible products, receive additional support with our on-site services.
On-site service and free replacement parts
You can access installation, maintenance, and repair services plus free replacement parts for 1 year after the purchase. Service is provided in your local area or an engineer will come to you. Claim compensation if the service received differs from the agreed terms
How to find Trade Assurance suppliers
There are several ways to find suppliers that support Trade Assurance.
Search by supplier feature
The easiest way is to rene your search by filtering for Trade Assurance when searching for products
See what's covered
Look for Protection with Trade Assurance on the product details page to see what is covered.
Identify by icon
To identify whether or not a particular supplier supports Trade Assurance, go to their store page or Messenger to see if they have the icon next to their name.